Retailer says it will use AI tools to match in-store and online prices of 25 competitors after axing policy in 2022
Business live – latest updates
John Lewis is reviving its “never knowingly undersold” price promise, which it ditched just two and a half years ago, as part of a marketing blitz as it heads into the all-important Christmas selling season.
The retailer said it would use AI tools to match prices both in-store and online for 25 competitors including Marks & Spencer, Boots, Currys, House of Fraser and, on technology only – Amazon – from Monday.
