Starling’s fraud team repeatedly refused to allow UK man to send £12,800 to friend in Austria, then froze account
An Edinburgh academic has accused Starling bank’s fraud team of behaving like officers in a police state after they repeatedly refused to allow him to send a €15,000 (£12,800) payment to a friend in Austria, then froze his account when he complained about their “absurd demands”.
John MacInnes, a professor emeritus of sociology and statistics, says he has been left astonished by his treatment by staff at the challenger bank.
